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Terms & Conditions
Shop.Chulo.com (the ‘website’, the ‘Site’) is owned and operated by Chulo LLP, registered in the United Kingdom with the company number OC396567 and VAT number GB206 9307 16. Our registered office is located at 168 Church Road, Hove, England, BN3 2DL, United Kingdom.
These terms and conditions govern your use of the Chulo website. This page tells you the legal terms and conditions (“Terms”) on which we sell any product on the Site to you. Please note that before placing an order you will be asked to agree to these Terms.
By navigating or by placing an order on the Site or purchasing products from the platform you confirm your acceptance of these Terms and when you use the Site we will use your personal or company information in accordance with our Privacy & Cookies Policy.
You should print a copy of these Terms or save them to your computer for future reference. Please note that promotions and offers available for purchases on the Site may not be available for purchases through other sources and vice versa.
We, our Group of companies and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit, or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited.
We accept no responsibility or liability for the content or operation of websites which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply. We acknowledge we have a legal duty to supply goods that are in conformity with a contract.
This Site use cookies. Please review our Cookies Policy to see how we collect and use information collected by cookies on our Site. By using the Site, you are confirming acceptance of the terms of our Privacy & Cookies Policy.
We amend these Terms from time to time. Every time you wish to order items please check these Terms to ensure you understand the terms which will apply at that time. We reserve the right to amend these Terms from time to time. These Terms were most recently updated on 3 April 2020.
How the contract is formed between you and us on Site
Our pages will guide you through the steps you need to take to place an order with us. Our order process allows you to check and amend any errors before submitting your order. Please take the time to check the details of your order at each page of their order process and before confirming and paying as you will not be able to make any changes to your order after this point.
After an order is placed, you will receive an e-mail from us acknowledging that we have received your order and in the case of an order for the Delivery Service, confirmation of your order for that service. Then, we send you an email that confirms that the products have been dispatched (“Dispatch Confirmation”). Please note that items are subject to availability. As there is a delay between the time when the order is placed and the time when the order is processed, the stock position relating to specific products may change. If a product becomes out of stock, we will notify you as soon as possible and you will be refunded where we have already taken payment.
If you don’t receive all your products at once, you can check that they have been dispatched using our tracking facility detailed in the confirmation email. If it’s not on its way, you can contact us via email on enquiries@chulo.co.uk or by telephone +44 (0) 870 352 1017. In the unlikely event that the product is faulty, please follow the instructions in our Delivery and Return Page.
We reserve the right to refuse an order, for example, if the item you have ordered is unavailable or out of stock. If we are unable to obtain authorisation of payment, if there is an error in the product information including price or promotion or if we suspect fraudulent activity. If we are unable to provide you with a product in these circumstances, we will email you. If the payment has been processed, we will refund you the full amount including any delivery costs charged as soon as possible.
These terms and conditions, and transactions relating to this website and all non-contractual obligations on this website are governed by English law and are subject to the non-exclusive jurisdiction of the English courts. We don’t accept amendments to these terms and conditions.
Your data protection rights are set out in our Privacy Policy. Additional terms and conditions may apply for added services and offers. If so, we get in contact with you.
Although we have made every effort to display the products accurately, we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the product, so your product may vary slightly from those images. The images of the products on the Site are for illustrative purposes only. However, we take all reasonable care to ensure that all details, descriptions, and prices of products are as accurate as possible.
We reserve the right to refuse orders where information about products has been incorrectly published, including without limitation prices and promotions. All our products are sold on the basis that they are suitable for business or public environment uses only.
We take all reasonable care to ensure that the prices of products are correct at the time when the relevant information is entered onto the Site. Prices may change from time to time without notice, however, these changes will not affect orders that have already been dispatched. The price of a product excludes VAT, and the prices listed are only applicable for items purchased on the Site and not through any other source.
The price of an item does not include delivery and returns charges. You will be provided with details of our delivery charges during the order process. You can also see our delivery options and charges on our Delivery Details page. You can get information about charges for returning items if you choose to use one of our return’s methods on our Return and Cancellation Page.
Please note that whilst we take utmost care in ensuring the content on the Site are accurate, some typographical errors or other inaccuracies may not be complete or current. We reserve the right to correct any error, inaccuracies, or omissions, and to change or update information at any time without prior notice. Whether this affects an order that you have already placed, we will inform you of the error if it impacts upon your order. Regarding the above, we reserve the right not to fulfil any order that you have placed based on information on the Site that may contain errors or inaccuracies.
Payment terms
Payment for the Products by the Customer can be made by any method shown on the Site.
We may share your data with other members of our group and with other third parties such as our service providers, advertisers, and Fraud Prevention Agencies, and we may need to disclose your data to others to ensure the smooth provision to you of the products you request. Your data may be disclosed to the other entities as described below. The personal information we have collected from you will be shared with fraud prevention agencies who will use it to prevent fraud and money-laundering and to verify your identity and the company information. By submitting your order, you agree to this.
All items ordered remain our property until we receive full payment from you. We will not be liable or responsible for any failure to perform or delay in performance of, any of our obligations that are caused by any act or event beyond our reasonable control.
When you purchase Items and/or Services from us, the contract formed is between you and us. No other person shall have any rights to enforce any of its terms whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
Each of the clauses of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining clauses will remain in full force and effect.
If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
These Terms are governed by English law. This means your use of the Sites and any contract for the purchase of Items through the Sites, and any dispute or claim arising out of or in connection with the same will be governed by English law. You and we both agree to that the courts of England and Wales will have non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
We may transfer our rights and obligations under our contract with you to another organisation, but this will not affect your rights or our obligations under these Terms. You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.
These Terms and any document expressly referred to in them, our Privacy & Cookies Policy constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to their subject matter.
You acknowledge that in placing an order and entering into a contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them including without limitation our Privacy Policy, Cookies Policy or Terms of Use. You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on these terms.
If you have any question, please contact our Customer Service Team at enquiries@chulo.co.uk or Chulo, Portanor House, Manor Court, Manor Royal, Crawley, RH10 9PY, United Kingdom.